ASOS Marketplace Guarantee

We never want you to be out of pocket, so if the item doesn't arrive, or wasn't
as described, you'll get your money back.

What to do when you have a problem

    • Paid with PayPal

      Raise and escalate a dispute through your PayPal resolution centre.

    • Paid with credit or debit card

  • Forward your purchase and order confirmation along with full details of the issue to
    We’ll investigate, get back to you with an update ASAP and resolve within 14 days.