Returns, Refunds & Cancellations
Cancellations and Refunds
Orders may be cancelled by the buyer or the seller up until the point when they are marked as shipped.
Items may be returned for a full refund, so long as the item is received back to the seller in the same condition as it was sent. The customer must contact the seller within 7 days of receiving the item and the item must be returned to the seller within 14 days of having the 'request for refund' approved by the seller.
The buyer should check with the seller if they wish to exchange for another item or another size to see if an alternative is available. If the item is significantly different to how it was described the buyer will also be entitled to a full refund (within 28 days of the transaction).